Refund Policy

60-Day Free Return Guarantee


Modernfurnhub.com offers a 60-Day Free Return Guarantee for all products purchased on our e-commerce platform—our most important commitment to risk-free shopping. You may initiate a return for any eligible product within 60 days of the package’s delivery date for a full refund to your original payment method. All eligible returns are 100% free: we cover the cost of return shipping and provide a pre-paid return shipping label for all valid return requests, with no hidden fees or deductions from your refund.

Return Eligibility Criteria


To be eligible for a full refund under our 60-Day Free Return Guarantee, your product must meet the following requirements:

  1. The product is in its original, unopened packaging (where applicable), with all original tags, labels, and accessories included.
  2. The product is unused, unassembled (if applicable), and in the same pristine condition as when it was delivered.
  3. The return request is initiated within 60 days of the delivery date (as listed in your shipping confirmation email and tracking portal).
  4. The product is not a custom, made-to-order, or personalized item (such items are clearly marked on the product detail page and excluded from this policy).

Our team reserves the right to inspect returned products upon receipt to verify eligibility—this inspection is completed quickly to ensure prompt refund processing.

How to Initiate a Return


Initiating a return on Modernfurnhub.com is simple and straightforward:

  1. Contact our customer service team via our official support channels (see Contact Us) with your order number and the reason for your return (feedback is optional but appreciated).
  2. Our team will review your request and send a pre-paid return shipping label and detailed packing/shipment instructions to your registered email address within 1 business day.
  3. Package the eligible product securely (we recommend using the original packaging) and affix the pre-paid label to the outside of the package.
  4. Drop off the package at the designated carrier location—no additional shipping costs are required.

Important Note: Returns sent without a pre-authorized pre-paid return label will not be processed, and Modernfurnhub.com is not liable for any costs associated with unapproved returns.

Refund Processing Timelines


Once your returned product is received at our warehouse and passes our eligibility inspection, your refund will be processed within 5-10 business days. Refunds are issued exclusively to the original payment method used to make the purchase (e.g., credit card, debit card, payment app). The time it takes for the refund to reflect in your account varies by your bank/payment provider’s processing policies—this timeline is outside of Modernfurnhub’s control, but our team will provide a refund confirmation number for your records. No deductions are made from your refund (excluding non-eligible products), as all shipping and return shipping costs are covered by us.

Exceptions & Non-Refundable Items


The following items are non-returnable and non-refundable under our policy (clearly marked on all product detail pages):

  • Custom, made-to-order, or personalized home goods and furniture.
  • Products that have been assembled, used, damaged, or altered by the customer.
  • Products returned outside of the 60-day delivery window.

If a returned product is deemed ineligible for a full refund (e.g., used, damaged), our team will notify you via email with a detailed inspection report. We will offer two options: (1) the product is shipped back to you at your cost, or (2) a partial refund is issued based on the product’s condition (at our discretion).

Defective or Damaged Merchandise


If you receive a product that is defective, damaged, or not as described on our product detail page, please contact our customer service team immediately upon delivery (with photos of the issue for verification). We will prioritize your request and offer a full refund or free replacement (whichever you prefer) with no additional costs to you. We cover all return shipping costs for defective/damaged merchandise, and our team will expedite the replacement or refund process to ensure minimal inconvenience.